Recent social media posts highlighted the fact a few disabled supporters had been charged for their PA/Carer tickets for the Betway Cup, pre season friendly, to be played next month at the London Stadium. A number of other accessibility supporters had been told, by the Ticket Office that would be the case should they continue with their purchase. On hearing this the DSA CoChairs immediately contacted the Director of Ticketing for clarification and she "categorically confirmed" that this was "completely untrue".
Whilst we were then made aware the relevant fans had been reimbursed we sought reassurance from the Club as to what had happened wouldn't happen again and that such are able to share this statement.
Accessibility supporters have the opportunity to either purchase a Season Ticket, Claret membership or match ticket, subject to availability. Ticket and membership pricing are set by the Club for accessibility supporters and we are happy to provide a complimentary personal assistant (PA) ticket if required.
A PA is responsible for the supporter’s care and assistance while at London Stadium. Should the accessibility supporter no longer be able to attend the match, the accompanying complimentary personal assistant ticket will become void. Personal assistants can enquire about upgrading or purchasing a ticket for the game, subject to availability.
We will always look to provide suitable seating and location for any supporter who has a health condition. Our Accessibility team will happily discuss their requirements with them in order to ensure their experience is as comfortable and enjoyable as possible. Supporters are advised to contact our Accessibility team at accessibility@westhamunited.co.uk or call on 0333 030 0174.
The DSA have also been assured the Hammers Hub and Hammers Help content will be reviewed to ensure the information is clear, and the Accessibility Guide for the 2024-25 season will also reference this information.
We strive to represent Disabled Supporters at West Ham and have forged constructive relationships with the Club, so we are able to approach or challenge those concerned accordingly. Please continue to liaise with us over any problems you encounter.