Shuttle bus service

The Club provides a total of 18 complimentary shuttle buses on every home matchday to assist disabled supporters and fans with accessibility requirements in travelling to and from the Stadium.

8-10 buses operate continuously from two hours prior to kick-off, with 18 shuttles running for up to a maximum of 90 minutes after the full-time whistle. Please note, road closures are in place post-match to provide safe routes for home and away supporters leaving the stadium which means the buses can be held back for a brief period after the Game until it is deemed safe the journeys to recommence.

The Accessible Shuttle Bus Service is available by request to any disabled supporters, senior citizens, fans with mobility difficulties or temporary injuries and pregnant mothers. However, such is the demand for the service that we can only provide a permit to the Supporter who requests assistance, and ONE personal assistant, if required. Disabled supporters can request a permit by email to accessibility@westhamunited.co.uk and if registered with the Club, a Personal Assistant permit can be issued to accompany them.

Supporters can request one of the following routes and will be issued a permit for their journey. The routes to select from are from the following:

Platform 13 (Jubilee Line) Stratford Station
Stratford International Station

Sept 23 - March 24: Please note that Platform 13 is undergoing reconfiguration, completion is due in Spring 2024. There may be disruptions to the area throughout this period, mostly due to Health Safety requirements. The Club & the DSB are in regular contact with Station Management to ensure as little interruption & inconvenience to our disabled supporters match day experience as possible. Please see the Newsletter from December 2023 for more information.

Stratford Station

Shuttle buses can be collect from the car park beside platform 13 at Stratford Station, which is located on the far right of the Jubilee Line platforms on the lower level concourse.

Stratford International

Shuttle buses can be collected from the 108 bus stop on International Way opposite the entrance to the station.

Post-match

For home Supporters, following the final whistle, as soon as it is safe to do so, the buses will continue to take Supporters back to Stratford Station and Stratford International Station from the pick-up point at Car Park 2, alongside the Stadium Store and West Ham Café. There will be SLOs and DSAs on hand to assist with any Supporters boarding or alighting the shuttle buses.

Away Supporters

For assistance, please contact accessibility@westhamunited.co.uk for further guidance.